Support
We’re here to help
Questions about a product or your order? Email hello@getpillowd.com.
We aim to reply within 1–2 business days. Business days are Monday–Friday, excluding public holidays. We are closed from Friday at sundown until Saturday at sundown, local time in Toledo, Ohio. Messages received during our closure will be reviewed on the next business day.
For order help
Include your order number, the email address used at checkout, and a short description of what you need. For a damaged or incorrect item, photographs can help us resolve the issue faster. Please do not email payment-card details.
Need an address change or cancellation? Contact us immediately. We will try to help before dispatch, but changes are not guaranteed once processing begins.
Quick answers
When will my order ship? Our goal is one business day; standard processing is 1–3 business days. Carrier delivery time is additional.
How much is shipping? Shipping is calculated at checkout before payment.
Where do you ship? Within the United States, to addresses supported at checkout.
Can I return my order? All sales are final. We do not accept change-of-mind returns or exchanges. If your order is damaged, defective, incorrect, or missing something, contact us so we can help. Your legal rights still apply.
Where is my tracking email? Check your spam and promotions folders. If you cannot find it, email us with your order number.
Business contact
Pillow’d is owned and operated by PICKD LABS INC.
413 Adams Street, Suite 1
Toledo, Ohio, United States
This address is for business correspondence. Contact us before sending any product; do not treat it as an authorized return address.